FAQ Accordion Section
What is LostMail.io?+

We sell authentic, real unclaimed packages sourced directly from verified U.S. lost mail facilities.

Are the packages brand new?+

Most items are brand new, sealed, or unused. However, because these packages are lost mail, we cannot guarantee the condition of every item inside every box.

Where do you get your lost mail from?+

Our inventory comes from USPS, UPS, FedEx, Amazon, Walmart and other retailers.

How long does shipping take?+

Orders typically ship within 2-3 business days and deliver in about 4-7 days depending on your location.

Can I pick what’s inside my box?+

Nope! The fun is in the mystery. Every box is randomly packed and 100% surprise-based.

Do you ship internationally?+

Currently, we only ship within the United States.

What sizes are the boxes?+

You can choose Small, Medium, or Large boxes when ordering. Each size includes varying packages.

Is there a subscription required?+

No subscriptions here. Buy once or as often as you want — you're always in full control.

Are all packages valuable?+

We can't guarantee the contents of each box.

Do you offer refunds?+

All sales are final due to the random nature of lost mail. Please read carefully before purchasing!

What if my box is missing packages?+

Each box is packed to match the size ordered. If anything seems off, contact our 24/7 support team.

Can I track my order?+

Yes! As soon as your order ships, you’ll get a tracking number via email or text.

What types of items could I get?+

Common finds include electronics, clothing, home goods, gadgets, and rare surprises.

How are boxes packed?+

Packages are packed directly into your box, sealed, and shipped without cherry-picking.

Are the packages damaged?+

Most packages are in great shape, but due to the nature of Lost Mail we cannot guarantee every item will be perfect.

Can I buy multiple boxes at once?+

Of course!

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